“Cloned” Expertise and the ICR ensure that expert decision-making processes are retained and
made available to individuals worldwide

Ten thousand boomers are expected to retire each day for the next 19 years. If those baby boomers who retire have an average of 30 years of experience, 300,000 years of experience walks away each day. While most boomers are not experts, most experts are boomers.

Expert capabilities are hard to find on the open market and hiring or buying or poaching them is expensive. It is far faster and much less expensive to build talent from within. However, it must be done before all the experts are gone.

Once the expertise is gone, it take 10 to 20 years of trial and error experience for the younger generations to develop superior decision-making processes.  At the same time, fewer young people are rising through the ranks. Because it can take so long to become an expert, retiring experts may not be replaced for some time.

Data and analytics will not replace human expertise. And as Jeanne G. Harris at Accenture said in a Wall Street Journal article, “Even as Big Data gets bigger and quantitative analytic techniques become ever more powerful, they will never supplant the need for human intuition and creativity.”

Instead, the explosive growth in data is causing the demand for the decision-making expertise to sharply increase.  This is happening because the key to achieving exceptional results from big data is not just analytics or some other magical formula but the exercise of superior decision-making expertise by many individuals.

In addition to retaining expertise, the ICR also retains prior judgments that were made for Mental Steps. Both the retained expertise and the prior judgments are available to an individual’s successor. This enables a successor to not only use a retiree’s Mental Steps but to also know exactly how the retiree used those Mental Steps for each situation encountered.  With the ICR turnover is no longer a major issue.  …More